SECTION 1- PROVISION OF SERVICES BY INNERVENTURE

1.1- Innerventure Services

Innerventure provides Play & Creative Arts Therapy, Creative (Clinical) Supervision, and Education Services to children, young people, their families, professionals and members of the community.

1.2- Innerventure Therapists/Professionals

All therapists/professionals working directly with your child(ren) are actively registered with their relevant governing body(ies); they are adequately qualified to carry out the work they have been allocated to undertake, and receive frequent supervision to ensure they continue to provide high-quality therapeutic care that is also safe, ethical, and up-to-date; they also undergo DBS enhanced checks, comply with current Data Protection Regulations (GDPR), and maintain up-to-date Public Liability and Professional Indemnity Insurance. 

As deemed necessary for the performance of the contract with you, you authorise us to disclose to appropriate external agencies that you are a client. You may revoke this authorisation at any time by contacting us.

1.3- Innerventure Clients

Our client is first and foremost the named child(ren)/young person(s) who has (have) been referred to us, or who has (have) referred themselves to us. If under the age of 18 years, our client will be represented by their parent(s)/legal guardian(s). Our client is also the Referrer, the person who pays for our services.

1.4- Consents

We will only work with child(ren) under the age of 18 years if those holding parental responsibility for the child(ren) and the child(ren) themselves consent. You must inform us of any change of circumstance during the course of your engagement with us.

We will always request your explicit consent to share any personal information outside our organisation. We will not need your consent to disclose personal information if we have reason to believe your child(ren) may be at risk (safeguarding), or if required by law to disclose your personal data, or if we have been summoned by the court with a subpoena.

1.5- Privacy and Data Protection

We comply with current Data Protection Regulations (GDPR), and will always request your consent to share any information about you or your child(ren) with any third party. 

We may conduct recordings or take photographs for clinical note-taking, security, training and/or monitoring purposes. If this is not acceptable by you, you must inform us prior to arriving for your initial engagement/session, or at the earliest possible time.

We may use third party services to facilitate your engagement with us (such as online forms, bookings and payment services); please check you are comfortable with any third party’s terms before engaging. You can always contact us directly if you do not wish to engage with third party services.

1.6- Confidentiality 

Play & Creative Arts Therapy sessions are confidential to your child(ren). We will work with you to address any concerns you may have regarding your child(ren) and/or their treatment, and we are happy to discuss your child(ren)’s progress, especially during our review meetings. 

We will only disclose confidential information if the child involved requests us to do so, or in the event of a safeguarding concern/disclosure (as required by law).

1.7- Conflict of Interest

Where a conflict of interest arises or is likely to arise, we may refuse or terminate your engagement.

1.8- Compliments and Complaints

We want to hear what you say about us, so please feel free to review us and/or get in touch with your feedback. Any complaints will be taken very seriously, and we will attempt to resolve the issues raised between ourselves; if you are still not quite satisfied with the way we have proceeded, you may contact our Governing Body (PTUK). 

SECTION 2 – STRUCTURE OF INNERVENTURE’S SERVICES

2.1- What characterises a purchase/engagement:

You agree to purchase our services by submitting a completed Referral Form; you will thereafter be liable for charges for the services we deliver as outlined in the proposal (quote) you have agreed to. We request (initial) payment before carrying out the work.

2.2- Cancellation of Purchase/Contracted Services

(For cancellation of scheduled appointments, please refer to section ‘3.4- Cancellation of scheduled appointments’ below.)

You may cancel your purchase or withdraw your consent to our services at any time by advising us in writing; any services we have provided you with will be charged at the standard hourly rate quoted. Reduced rates offered in our packages are not applicable when cancellation of contract is requested, or consent withdrawn. 

2.3- Waiting Lists

We manage a waiting list when (preferred) appointment slots are not available. Already engaged clients will have priority over upcoming available slots. When you agree to wait for the provision of our services, we will inform you of any upcoming availability, and whenever possible, a time-frame to help inform your future decision-making.

2.4- Cost of Provision:

We have a standard hourly rate for our services which is stated in our proposals (quotations) and published on our website (www.innerventure.co.uk). We also offer all-inclusive packages (with reduced rates) where the services, financial and temporal commitment required from both you and ourselves is clearly outlined. Additional, bespoke and/or ad-hoc services can also be requested and purchased at any time.

2.5- Invoices and Payments:

We request initial payment before carrying out any work. Invoices must be settled within 14 days of issuing. Full payment of any outstanding monies must be received prior to the completion of the contracted provision (discharge).

2.6- Payment methods:

We will send you an invoice, and we accept payments via bank transfer or cash; please request further details if you wish to make payment with cheque or PayPal.

2.7- Change of Fees:

Once you are engaged in our services, your contracted package rates will not change. We may, however, change our fees at any time without prior notice, with new and/or extension packages being quoted accordingly.

SECTION 3- CLIENT ENGAGEMENT

3.1- Assessment Phase:

In engaging with our services, you will first be asked to complete a Referral Form and initial assessments, sign the relevant consents, and meet with your therapist to discuss your child(ren)’s referral and set the desired therapeutic outcomes. 

Your child(ren) will then be invited to meet their therapist and complete initial self-assessments. Once your child(ren) has (have) also consented to the proposed engagement, you will receive a Therapy Plan.

3.2- Engagement Phase:

For individual Play Therapy treatments, we advise a minimum initial engagement of 12 weekly sessions and 3 parent/referrer meetings. If we have clinical reason to believe your child(ren) would benefit from additional services, we will discuss this with you during one of our meetings. We will work towards achieving your desired outcomes, however positive outcomes cannot be guaranteed.

3.3- Frequency of sessions:

Your child(ren)’s sessions will be delivered weekly at a specific day, time, and location, unless stated otherwise, or agreed with you in advance.

3.4- Cancellation of scheduled appointments: 

In the event you need to cancel a session, you must provide a minimum 24 hours’ notice prior to your appointment to avoid being charged. If you are engaged in one of our packages, missed appointments will be invoiced separately (at the standard hourly rate) and the missed appointment may be rescheduled (subject to availability).

Please note: Cancellations with more than 24 hours’ notice (from the time of the session) will not be charged. Cancellations with less than 24 hours’ notice will be charged at 50% in addition to any incurred out-of-pocket expenses (if applicable); and sessions not attended will be charged at the full rate in addition to any incurred out-of-pocket expenses (if applicable).

SECTION 4- STRUCTURE OF TRAINING EVENTS AND PRODUCTS

4.1- Training/Events:

Events must be paid for in full at the time of booking; your booking may be transferable but is not refundable. 

4.2- Products:

The information we provide through handouts and other products is done in good faith and we are not liable for any damage or losses of any kind as a result of the use or non-use of them. 

We own the copyright and other intellectual property rights of our Products. You may not copy or distribute any of the information we provide to you without our prior express written permission. 

SECTION 5- GENERAL

These terms and conditions are governed by the laws of England and Wales.

Guarantees/Disclaimer:

While we will always work to the best of our ability, we are unable to guarantee (positive/specific) outcomes. Discussions on likely outcomes and/or all advice/recommendation is given in good faith and are based on our experience and professional judgement. Innerventure and/or any of our therapists/professionals cannot be held liable for any loss, damage, injury, liability, cost or expense of any nature whatsoever arising out of the use of the information/advice provided in either written format, verbally or that published on any website, handouts or products; whether direct, indirect or implied.

Where we are liable to you for losses, damages, cost or expenses caused by our negligence or wilful default, or for any other cause of action arising out of this Agreement, such liability shall not exceed the amount equal to the total sum of the Fees (exclusive of all taxes) paid by you to us since the Effective Date. When covered by our professional indemnity/public liability insurance, our liability to you will not exceed the limit of its cover. You acknowledge that we will not be liable for any sums that are not covered by our insurance(s). All required insurances for public liability and professional indemnity are held by Innerventure and/or associated therapists/professionals, details of which are available on request.

We will not be liable for any delay or failure to perform our services where such delays or failures result from circumstances beyond our reasonable control. The date for performance of our services will be postponed for as long as necessary, and if the circumstances continue for more than 60 days either party may cancel the affected services immediately by written notice. We will acknowledge the receipt of communication by email. Where possible, emails will be responded to in substance within 10 days. If this is not possible, we will indicate when a substantive response is likely to be provided. Where we receive communications by letter or electronic forms without a contact name, email address, correspondence address, or telephone for contact we may not be able to respond.